Frequently Asked Questions

1. ARE PETS PERMITTED? IF SO, HOW MUCH ARE PET FEES?

   The Fenestra at Rockville Town Square welcomes our four-legged residents. Our feline residents are $35 per month in pet rent and our canine residents are $45 per month in pet rent. There is an additional refundable $250 deposit per apartment with pets. There is also a limit of two pets per apartment, and breed restrictions on dogs. Please contact our office with any questions.

2. IS MY SECURITY DEPOSIT TOTALLY REFUNDABLE?

   At the end of your lease your security deposit is returned to you plus any earned interest. However, monies will be deducted for any damages or other charges owed on the account.

3. IF I GET A JOB TRANSFER, CAN I BREAK THE LEASE?

   Yes, we understand that certain unforeseen occurrences may happen. When they do, please notify our office immediately and we will be able to explain in more detail based on your situation.

4. WHAT UTILITIES ARE INCLUDED IN MY LEASE?

   At The Fenestra at Rockville Town Square, it is your responsibility to pay for all utilities. We require only electricity, gas and water to be established in your name. If you choose, you may also sign up for cable, Internet and phone. Please contact our office to find out how to begin these services.

5. HOW LONG IS THE TERM OF THE LEASE? DO YOU ACCEPT SHORT-TERM LEASES?

   Currently, The Fenestra at Rockville Town Square is offering 6- and 24-month lease terms. However, this may change; please contact our office to find the most up-to-date availability and lease terms.

6. IF SOMETHING NEEDS TO BE REPAIRED IN MY APARTMENT, HOW DO I REPORT IT?

   Great news, you are at a Bozzuto community and have access to award-winning maintenance. If a need arises for a service request to be performed in your apartment, all you need to do is contact our office by phone (301-279-0999), email (fenestra@bozzuto.com) or stop by and let us know. If there is an after-hours emergency please call our office voicemail and you will be prompted to the appropriate message center that will get in touch with the proper personnel.

7. WHEN IS MY RENT PAYMENT DUE? WHEN IS IT LATE?

   All rent is due on the first of the month and is late on the second. However, you have grace period days to pay your rent without a late fee until the 10th of the month. If rent is not received on or before the 10th of the month, a five percent late fee is assigned to the account. Remember, ask our office about "7 Ways to Pay" and sign up for an automatic rent withdrawal.

8. THERE IS A PERSON WHO MIGHT BE STAYING WITH ME FOR A WHILE. IS THAT PERMITTED BY THE LEASE?

   We welcome our residents to bring their guests to show them your great home here at The Fenestra at Rockville Town Square. However, please remember since these guests are not residents, they may only stay a short time.

9. DO YOU HAVE RESERVED PARKING?

   The great thing about being a part of Rockville Town Square is that it is convenient to everything! In fact, our residents have access to a private, parking area only used by residents of The Fenestra at Rockville Town Square. Please contact our office to discuss availability.

10. I HAVE A MOTORCYCLE, WHERE CAN I PARK IT?

    A motorcycle is welcome to be parked in our resident parking area. Please contact our office for availability of parking.

11. MY CHILDREN LIVE WITH ME IN THE SUMMER; DO I NEED TO NOTIFY YOUR OFFICE WHEN THEY ARRIVE?

    Yes, all occupants will need to be listed on your lease agreement. For those persons over the age of 18, a background check must be performed.

12. DO YOU HAVE CABLE SERVICES?

    Yes, The Fenestra at Rockville Town Square has access to cable and high-speed Internet.

13. WILL YOU ACCEPT MY DELIVERY PACKAGES FOR ME?

    As a resident at The Fenestra at Rockville Town Square, you will have access to many great amenities; one of them being our award-winning service. Packages will be accepted by our concierge and available to you to be picked up. We also are able to feed your cat, water your plants or pick up your mail while you are away!